This is the privacy notice for Procoat Uk Ltd, issued in accordance with the General Data Protection Regulation ( GDPR ).
Who are we
We are Procoat Uk Ltd the data controller for personal information related to this website – ceilcote.com
registered in England under no:2419623. Our postal address is 26 Fenlake Business Centre, Fengate, Peterborough, Cambridgeshire, PE1 5BQ
You can contact us:
- By post, to the address given above.
- Using our website contact form
- By telephone on :0800 374302
- By email: firstname.lastname@example.org
In this Policy we use,”we”, “us” and “us” refer to Procoat Uk Ltd.
We are committed to:
- Keeping your personal data safe and only processing it on a valid legal basis.
- Keeping our records up to date and deleting your personal data after it is no longer needed for the purpose it was collected for.
- Not selling your personal data.
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
What information we collect about you
We collect information about you when you provide it to us, when you use our services, and when other sources provide it to us, as further described below.
Information you provide to us
We collect information about you when you input it into our website or otherwise provide it directly to us
- Account and Profile Information: We collect information about you when you fill in our website contact form, this may include your name, email address, and company details.
- Content you provide through our websites: We collect other content that you submit through our website. For example, you provide content to us when you provide feedback using our website contact form
Information we collect automatically when you use the Services
We collect information about you when you use our website.
- Your use of our website: We keep track of certain information about you when you visit and interact with our website.
- Device and Connection Information: We collect information via Google analytics and other search engine providers about your computer, phone, tablet, or other devices you use to access our webpage. This device information includes your connection type and settings when you install, access, update, or use our webpage. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
How we use the information we collect
- To provide good and service and personalise your experience: we use information about you to provide goods and services to you and providing customer support.
- To communicate with you about our goods and services: we use your contact information to send transactional communications to you via email, telephone or post, to provide customer support and to conduct cordial secure business matters between you and ourselves.
- To display it on our website: our website (and/or third-party review site) allows you to post information with a view to that information being read, copied, downloaded, or used by other people. E.g. posting a message or review of our goods and services
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
To provide customer support: we use your information to resolve technical issues you encounter and to assist with any other enquiries you may have. When you contact us, whether by telephone, through our website or by e-mail or post, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
To process a complaint: when we receive a complaint, we record all the information you have given to us and we use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
The bases on which we process information about you.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
- verify your identity for security purposes
- sell products to you
- provide you with our goods and services
- provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at email@example.com However, if you do so, you may not be able to use our website or our services further.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
whether the same objective could be achieved through other means.
whether processing (or not processing) might cause you harm.
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.
For example, we may process your data on this basis for the purposes of:
record-keeping for the proper and necessary administration of our business.
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party.
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so.
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Disclosure and sharing of your information
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our services, but we will not sell, rent or trade your personal data.
We may disclose your personal data to our insurers insofar as reasonably necessary for the purposes of maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administration or out of court procedure.
We may disclose personal data to our suppliers or subcontractors insofar as is necessary to provide and deliver our goods and services.
We may disclose your personal data to third parties in the event that we sell any part of our business, in which case we may disclose your personal data to the prospective buyer of such business or assets. If any part of our business is acquired by a third party, personal data held by us may be transferred.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do.
so, under instruction from us, including abiding by policies and procedures designed to protect your information.
With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to:
comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements,
enforce our agreements, policies and terms of service,
protect the security or integrity of our products and services,
protect Procoat Uk Ltd, our customers or the public from harm or illegal activities, or
respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Data may be processed outside the European Union: We may use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
Our Suppliers and/or Agents: We may disclose personal data to our suppliers or subcontractors insofar as is necessary to provide and deliver our goods and services.
For example, if you buy our paint coatings, we may need to share your delivery address and contact details with our courier so that we can deliver our goods to you.
The information will only be shared if it is necessary to the fulfilment of the contract.
Protecting your information
We will seek to keep your personal data secure by taking appropriate technical and organisational measures against unauthorised or unlawful processing and against accidental loss, destruction or damage.
We will retain your personal data for no longer than the period of time needed for the purpose that we collected the data and for as long as we have legal grounds to retain it. There is no fixed period after which all record of your personal data will be deleted as this will depend on the circumstances and the purposes of the processing but we take steps and maintain policies to keep retention under proper review. We will not seek consent before deleting personal information.
Access to your own information
At anytime, you may review or update personally identifiable information that we hold about you.
To obtain a copy of any information we hold you may send us a request in writing. To Procoat Uk Ltd, 26 Fenlake Business Centre, Fengate, Peterborough, PE1 5BQ. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Removal of your information: If you wish us to remove personally identifiable information from our website or database, you may contact us at firstname.lastname@example.org. This may limit the service we can provide to you.
Verification of your information: when we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Responding to your requests: we will deal with your subject access request without undue delay and in any event within one month of receipt of your request. However, if the work involved is particularly complex or if numerous requests are made then we may extend this period by up to two additional months. In this case, we will inform you about the extension and explain the reasons.
We will not charge a fee for dealing with your request unless it is manifestly unfounded or excessive. If we charge a fee, we will inform you of this and explain the reasons for doing so.
We will explain what steps have been taken in dealing with your request i.e. we will set out the source of your personal information we have gathered.
If you are not satisfied by our actions, you can outline your dissatisfaction by email to us at info@ceilcotecom. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner or seek recourse through the courts.
Use of site by children: we do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian
How you can complain:
- If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration
- If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/